Receptionist Job at Gibraltar Full Time

Welcome to The Eliott Hotel, Gibraltar’s finest hotel, where we’re looking for a Receptionist.

If you’re a customer-focused Receptionist determined to create an environment you can feel truly proud of, there’s never been a better time to join us.

Our Front-of-House team members are:

• The first and last impression of our hotel
• The reason our guests remember their stay with us
• Professional, warm, caring, and knowledgeable — always ready to recommend the best our city has to offer

This is a highly guest-facing role, so excellent communication skills are essential (you’ll handle a wide variety of enquiries in person, by phone, and online), but you’ll also understand the importance of active listening. Many of our guests may have specific needs or preferences during their stay, which you’ll coordinate with other departments — so attention to detail and clear communication with colleagues is key.

From check-ins and check-outs to reservations and guest requests, you’ll play a central role in delivering a seamless and memorable experience. We take immense pride in the service we provide at The Eliott, and we hope you’ll take satisfaction in helping our guests feel welcomed, valued, and cared for throughout their stay.

Help us make this the best place to stay. For you and our guests.

What we need from you:

• A positive approach, excellent organisational skills, and a passion for producing high quality customer care.
• High level of attention to detail

What you can look forward to:

Competitive salary

Extra time for you – Take your birthday off each year

Mind & body perks – Access to our hotel gym and a supportive work environment

Financial wellbeing – Great rates on stays at our hotels across Europe

Feel-good moments – Regular team socials and incentive awards

Room to grow – Brilliant learning opportunities and career pathways across the UK and Europe

You must have the right to work in Gibraltar