Business Support Administrator Job at Walthamstow Full Time NEW

Job Description – Business Support Administrator

Role Purpose

To provide administrative, operational, and customer support across the Kitchen Design and Procurement functions, ensuring projects are delivered efficiently from initial enquiry through to installation and completion.

Key Responsibilities

Customer Service & Administration

• Act as a first point of contact for customer enquiries via phone and email.
• Support customers throughout their project journey.
• Schedule design consultations, site surveys, and project meetings.
• Maintain accurate customer records and project documentation.
• Manage customer correspondence and provide project updates.
• Assist with resolving customer queries and escalating issues when required.

Kitchen Design Support

• Provide administrative support to the Kitchen Design team.
• Prepare quotations, specifications, and design documentation.
• Create and maintain project files and records.
• Coordinate appointments and diary management.
• Assist in preparing client presentations and project packs.
• Monitor project milestones and communicate updates.

Procurement & Supply Chain Support

• Raise and process purchase orders.
• Liaise with suppliers regarding pricing, availability, and delivery schedules.
• Track supplier orders and monitor lead times.
• Maintain procurement records and purchasing databases.
• Resolve supplier and delivery-related queries.
• Support inventory and stock management activities.

Pay: £28,000.00-£33,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Application question(s):

• Have you worked in a front facing customer environment?
• Are you confident in intermediate use of MS office applications (Word, Excel, Outlook)?

Experience:

• Administrative: 3 years (required)

Work Location: In person