Property Operations & Administrative Assistant Job at Fitzrovia Full Time NEW

23 Collective is a curated real estate group operating across lettings, sales, property sourcing, co-living, and short-term stays in London.

Built on the belief that the spaces we inhabit shape the way we live, connect, and grow, we carefully curate homes, partnerships, and living experiences across the city. We combine a hands-on approach with attention to detail, creating environments that place quality, experience, and people at the centre.

We believe that environments shape people. Through a carefully selected portfolio of properties and trusted partners, we create thoughtful living experiences that prioritise quality, community, and the way people feel in the spaces they call home.

We are looking for a highly organised, proactive Operations Manager & Administrator to oversee the day-to-day running of the business, improve systems, support the team, and ensure our properties and operations run efficiently.

This role suits someone who enjoys structure, problem-solving, and being at the centre of how things run.

Hours:

Working Pattern

• 3 days per week office-based in Fitzrovia
• Remaining days remote
• Core hours: 10:00am – 5:30pm
• Flexibility required for urgent operational, tenant, or property matters

The Role

You will be responsible for helping keep the operational side of 23 Collective running smoothly across our portfolio of homes, partners, and tenants.

Acting as a central point of coordination between tenants, contractors, suppliers, and the internal team, you will ensure issues are resolved efficiently, properties are well maintained, and systems remain organised.

This is a hands-on operational role suited to someone who enjoys solving problems, creating order, and taking ownership.

Property & Resident Experience

• Act as a primary point of contact for tenants and day-to-day property matters
• Coordinate maintenance, contractors, cleaners, inventories, and suppliers
• Track issues from start to resolution, ensuring a high standard of service
• Support tenant check-ins, check-outs, and property handovers
• Monitor property condition and proactively identify potential issues
• Help maintain a positive living experience across the portfolio

Operations & Administration

• Manage operational inboxes and daily administrative tasks
• Maintain accurate records, trackers, and property data
• Keep documentation organised and up to date
• Support the coordination of short-term let operations where required
• Assist with reporting, internal processes, and business organisation

Compliance & Portfolio Management

• Maintain compliance records and monitor renewal dates
• Coordinate inspections, certificates, inventories, and property onboarding
• Track maintenance expenditure and supplier performance
• Ensure properties meet operational and compliance standards at all times

Who We’re Looking For

• Organised, reliable, and detail-oriented
• Strong communicator with a professional and calm approach
• Comfortable managing multiple priorities simultaneously
• Proactive, resourceful, and solutions-focused
• Experience in property, operations, administration, hospitality, or a similar environment is beneficial
• Ambitious and keen to grow with the business

Skills

• Exceptional organisation and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines simultaneously
• Proactive problem-solving mindset
• Calm under pressure and able to make decisions independently
• Strong sense of ownership and accountability
• Excellent people skills when dealing with tenants, contractors, and partners
• Comfortable using Google Workspace, Microsoft Office, and property management systems
• Ability to create and maintain organised processes and records
• Commercial awareness and understanding of how operations impact business performance
• Adaptable and comfortable working in a fast-moving environment
• Ambitious, growth-oriented, and eager to take on increasing responsibility

Success In This Role

You become the operational backbone of 23 Collective. Properties are well maintained, tenants are looked after, systems stay organised, and the business can continue to grow with confidence.

Progression at 23 Collective

This is a growth role. As you become more autonomous and take ownership of daily operations, your salary will increase to £2,500–£2,800+, based on performance, reliability, and responsibility.

How to Apply

Please send your CV and a short note explaining your experience in property, operations, or administrative roles, and why you’re interested in working with 23 Collective.

Job Type: Full-time

Pay: £2,000.00-£2,400.00 per month

Benefits:

• Company events
• Employee discount

Work Location: In person