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Healthcare

Patient Pathway Coordinator – Stroke – 12 month fixed term contract Job at Dorking Road Full Time NEW

Job summary

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team. The role is vital for the smooth running of the Stroke service.

Main duties of the job

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Reporting to the Service Manager for Acute Medicine & Stroke you will work closely with the Administrative and Clerical team to support the administration and scheduling of outpatient activity for the Stroke Medicine Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

Working within the Stroke POD (administrative team) the post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require you to manage and support queries from patients, GPs, clinicians, managers and fellow staff. Excellent telephone skills and good IT proficiency will be essential in helping with day-to-day duties.

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Details

Date posted

12 June 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,262 to £36,027 a year

p.a incl of HCAS Outer (on Pro rata basis)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

343-8042602-SC

Job locations

Epsom Hospital

Dorking Road

Epsom

KT18 7EG

United Kingdom

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Understanding of principles of equality and diversity

Desirable

  • Understanding of medical terminology
  • Knowledge of healthcare administrative systems and processes
  • Knowledge of Stroke pathways

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • A-Level English

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems

Desirable

  • Experience working with DictateIT3, iClip, iFIT
  • Experience working in an administration role in a hospital/health care setting

Skills

Essential

  • Knowledge & awareness of diversity and human rights as appropriate to your role
  • Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
  • Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
  • Ability to provide a customer focused service
  • Knowledge of dealing with customer complaints and experience of customer care.
  • The ability to prioritise tasks effectively without direct supervision
  • Good attention to detail

Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Understanding of principles of equality and diversity

Desirable

  • Understanding of medical terminology
  • Knowledge of healthcare administrative systems and processes
  • Knowledge of Stroke pathways

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • A-Level English

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems

Desirable

  • Experience working with DictateIT3, iClip, iFIT
  • Experience working in an administration role in a hospital/health care setting

Skills

Essential

  • Knowledge & awareness of diversity and human rights as appropriate to your role
  • Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
  • Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
  • Ability to provide a customer focused service
  • Knowledge of dealing with customer complaints and experience of customer care.
  • The ability to prioritise tasks effectively without direct supervision
  • Good attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom Hospital

Dorking Road

Epsom

KT18 7EG

United Kingdom

Employer’s website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom Hospital

Dorking Road

Epsom

KT18 7EG

United Kingdom

Employer’s website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Job Overview

  • ID: 3713
  • Date Posted:
  • Location:
  • Job Title: Patient Pathway Coordinator – Stroke – 12 month fixed term contract Job at Dorking Road
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