Service Desk Administrator Job at Pontyates Full Time NEW

Service Desk Administrator – Llanelli

The rewards

• £25,000–£30,000 per year, based on experience
• Permanent role

Hours

• Monday to Friday, 8:30am–5:00pm (1-hour lunch)
• Fully office-based

The role of Service Desk Administrator:

• Customer Service Champion: act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency
• Operational Coordinator: administer and coordinate all aspects of service delivery including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met
• Engineer Liaison: support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations
• Performance and Reporting: monitor and analyse job costing and service profitability; maintain complete traceability of all service activities and variance invoicing
• Service Growth and Sales: drive awareness of the service offering, support counter and contract sales, and identify new opportunities for department growth

The ideal Service Desk Administrator:

• Proven experience in customer-facing administration and operations
• Excellent communication skills — verbal, written, and interpersonal
• IT proficiency, especially in service tracking, reporting, and administration systems