Enhanced Access receptionist Job at Norfolk Full Time

Job summary

We are looking for a friendly, organised, and proactive Enhanced Access Receptionist to join our reception team to help support the delivery of our PCN Enhanced Access service across Bridge Street Surgery and Manor Farm Medical Centre.

Main duties of the job

This is a patient-facing role and an important part of ensuring the smooth running of evening and weekend clinics across the PCN. The successful candidate will provide a warm and professional welcome to patients attending appointments, including those visiting from neighbouring practices, helping them feel comfortable and supported throughout their visit.

The role will work closely with the Enhanced Access PCN Lead and wider clinical teams to ensure clinics run efficiently and patients receive a high standard of care and service.

The postholder will also play a key role in supporting seasonal vaccination programmes, including the delivery of COVID vaccination campaigns during winter and spring periods.

The role alternates weekly between:

Bridge Street Surgery

• Monday: 18:15pm -20:00pm
• Wednesday: 18:15pm -20:00pm
• Thursday: 18:15pm -20:00pm
• Saturday: 8:45am 14:30pm

Manor Farm Medical Centre

• Monday: 18:15pm -20:00pm
• Wednesday: 18:15pm -20:00pm
• Friday: 18:15pm -20:00pm
• Saturday: 8:45am 14:30pm

Please note there is no flexibility with this working pattern.

About us

Based in West Norfolk, our PCN serves over 55,000 patients across our seven member Practices of; Manor Farm Medical Practice, Plowright Surgery, Campingland Surgery, Litcham Health Centre, Howdale Surgery, the Hollies Surgery and Bridge Street Surgery.

We pride ourselves on offering our patients the best care possible, demonstrating innovation, clinical excellence and working collaboratively with our allied health care professionals across the network.