Admissions Coordinator Job at United Kingdom Full Time

Location: Home based, UK (with occasional travel to our London office)

Reports to: Admissions Manager

Hours: 37.5  per week

Salary: (Depending on experience) 

Role Overview 

As an Admissions Coordinator at Cambridge Spark, you will be part of a proactive team that ensures the seamless coordination and execution of client delivery at one of the fastest growing companies in Europe. You will liaise with learners and customers from the start of their journey with us through to their completion of our programmes, ensuring we deliver a gold standard service. You will work with internal stakeholders to make sure that our processes are efficient, deliver the outputs we need and maintain our compliance with regulators.

The role will focus predominantly on the Admissions and Onboarding stages of the learner lifecycle, driving efficiency and maintaining compliance with apprenticeship regulations. While your primary ownership will be managing the Admissions pipeline and funding eligibility checks, you will be trained cross-functionally across the wider Operations team so you can pivot and support other areas as and when needed.

Key responsibilities:

• Eligibility & Compliance Management: Assess apprenticeship applications to ensure all learners meet strict eligibility criteria for apprenticeship funding and program suitability.
• Pipeline Ownership: Manage the Admissions ticket pipeline within HubSpot, ensuring compliance signatures are actioned, statuses are accurately updated, and data integrity is maintained.
• Caseload Communication: Own the day-to-day communication for your assigned caseload of applicants, ensuring a smooth, “gold-standard” onboarding experience.
• Onboarding Administration: Lead on First Day in Learning (FDIL) and Off-the-Job (OTJ) training submissions at kickoff, maintaining daily monitoring to ensure all newly submitted documentation is logged.
• Reporting & Systems Integration: Upload BKSB (assessments) and PICS (student management system) reports directly into HubSpot to track learner readiness.
• Team Collaboration & Support: Monitor and respond to admissions inquiries via Slack, keeping internal stakeholders updated and supporting broader operations tasks during peak periods.

Candidate Specification: 

Essential

• Exceptional Attention to Detail: Ability to meticulously review documentation against complex eligibility criteria and compliance guidelines without cutting corners.
• Strong Pipeline/Task Management: Proven ability to manage busy ticket pipelines or caseloads, with excellent multitasking skills to prioritise urgent tasks in a fast-paced environment.
• Outstanding Communication Skills: Excellent interpersonal skills to guide learners through the onboarding process and deliver clear, professional updates.
• Tech-Savvy & Data-Oriented: Comfortable working with CRMs (like HubSpot) or similar operational software to track pipelines, update statuses, and upload reports.
• Collaborative Mindset: A proactive team player who takes full ownership of their Admissions workload but is eager to learn other operations functions and support colleagues when needed.
• Growth Mindset: Focused on proactively finding new solutions to keep continually improving our processes and ways of working. 

Desirable

• Experience in the apprenticeships sector or a similarly regulated environment, particularly in an Admissions environment
• Hands-on experience managing pipelines, updating ticket statuses, or building workflows within HubSpot
• Experience handling diagnostic/onboarding tools such as BKSB and learner management systems like PICS.

Company Benefits: 

• Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• Employee Assistance Programme with a dedicated company counsellor

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart – individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind.  Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.