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Healthcare

Subject Access Request (SAR) and Freedom of Information (FOI) Lead Job at London Full Time NEW

Job summary

The post holder will be the Trust lead for meeting the organisation’s statutory obligations under the Data Protection Act 2018 and Freedom of Information Act 2000 in relation to responding to Subject Access and Freedom of Information Requests.

They will be the Trust lead and Subject Matter Expert for FOI, ensuring all requests are responded to, and advising the Trust on the use of exemptions where appropriateThe postholder will ensure that the Trust has robust, up to date and fit for purpose policies and procedures to respond to SAR and FOI requests. They will oversee the work of the IG team in responding to Subject Access Requests and Freedom of Information requests in line with statutory timescales and ensure requests are appropriately logged and tracked.

The post holder will have direct contact with members of the public as well as staff and service users, and must be a confident communicator with a keen focus on delivering excellent customer service.The role will support compliance with the following legislationsoUK General Data Protection Regulation (GDPR)oData Protection Act 2018oFreedom of Information Act 2000oAccess to Health Records Act 1990oEnvironmental Information Regulations 2004 (EIR)oRe – use of Public Sector Information Regulations 2015oNHS Act 2006

Main duties of the job

  • Take lead responsibility for the Trust’s Individual Rights including Subject Access Requests (SARs) and Freedom of lnformation (FOIs) functions: ensure all requests are logged, tracked, responded to within statutory timescales and escalated appropriately.
  • Provide specialist guidance and decision-making on complex or contentious requests, including application of exemptions, redactions, internal reviews, and liaison with other services. Manage the escalation process to ICO (or other regulators) when required – implement lessons learned and ensure root-cause analysis of breaches or late responses.
  • Maintain and monitor the Trust’s information risk register (in respect of IG, Individual Rights and FOI) and escalate significant risks.
  • Support the collation and management of FOl publication scheme and ensure the website is up to date.
  • Provide oversight or line-management (or deputise for) the IG team; ensure service level agreements, staffing, quality assurance of responses and training are in place.
  • Ensure that the Trust has a compliant FOI Publication scheme which is up to date and includes all categories of information as required under the ICO guidance document.
  • Support the IG Compliance Manager and Data Protection Officer.
  • Develop & monitor KPIs and dashboards on Individual Rights and FOl performance, themes and trends; report to Information Governance Steering Group / Audit & Risk Committee.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

  1. We will provide consistently high-quality care closer to home.
  2. With our partners in North London and each borough we will ensure equity of outcome for all
  3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

Why NLFT?

  • We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
  • We promote flexible working and support staff with a range of health and wellbeing initiatives.
  • NHS Discounts, generous annual leave and NHS pension scheme
  • Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Details

Date posted

16 June 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£58,133 to £65,261 a year

Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

455-NLFT-0826-A

Job locations

St Pancras Hospital

4 St Pancras Way, London, NW1 0PE

London

NW1 0PE

United Kingdom

Job description

Job responsibilities

  • Responsible for the quality assurance checking of FOI and Individual Rights responses before they are released.
  • Support the investigation of complaints relating to Individual Rights and FOIs
  • Lead the collation of responses to Freedom of Information requests (FOI) working with colleagues across the Trust.
  • Manage the Records Management Policy, including naming conventions, filing structures and file plans.
  • Support the management of archiving and appropriate retention and destruction of official records in line with the Trust Policy.
  • Support staff and stakeholders in the provision of appropriate filing structures, access control and management of electronic information.
  • Developing and supporting a culture of high-quality information governance management practice including providing advice and guidance on the operation of corporate and clinical policies and data protection obligations where appropriate
  • Implementing and supporting systems and practices which facilitate compliance with all legal, statutory and good practice requirements.
  • Support with the implementation of the overarching Information Governance strategy to meet statutory and legal requirements.
  • Take responsibility for the requirement of the Data Security and Protection Toolkit within your remit, ensuring that there is an auditable evidence base and to deliver satisfactory standard across all requirements.
  • Liaise with the risk management function of the Trust to ensure the mitigation of risk and including managing the information risk register.
  • Develop the information governance culture, working across stakeholders to communicate information governance standards and constantly seek to raiseawareness.
  • Be an expert in the requirements of UKGDPR, Individual Rights, EIR, and RPSI to facilitate best practice and ensure that this is communicated clearly and acted upon effectively.
  • Work actively with Staff and stakeholders to ensure that the information governance processes meet best practice.

This is not an exhaustive list, Please see the attached Job Description and Person Specification for more information on the role requirements and duties.


Job description

Job responsibilities

  • Responsible for the quality assurance checking of FOI and Individual Rights responses before they are released.
  • Support the investigation of complaints relating to Individual Rights and FOIs
  • Lead the collation of responses to Freedom of Information requests (FOI) working with colleagues across the Trust.
  • Manage the Records Management Policy, including naming conventions, filing structures and file plans.
  • Support the management of archiving and appropriate retention and destruction of official records in line with the Trust Policy.
  • Support staff and stakeholders in the provision of appropriate filing structures, access control and management of electronic information.
  • Developing and supporting a culture of high-quality information governance management practice including providing advice and guidance on the operation of corporate and clinical policies and data protection obligations where appropriate
  • Implementing and supporting systems and practices which facilitate compliance with all legal, statutory and good practice requirements.
  • Support with the implementation of the overarching Information Governance strategy to meet statutory and legal requirements.
  • Take responsibility for the requirement of the Data Security and Protection Toolkit within your remit, ensuring that there is an auditable evidence base and to deliver satisfactory standard across all requirements.
  • Liaise with the risk management function of the Trust to ensure the mitigation of risk and including managing the information risk register.
  • Develop the information governance culture, working across stakeholders to communicate information governance standards and constantly seek to raiseawareness.
  • Be an expert in the requirements of UKGDPR, Individual Rights, EIR, and RPSI to facilitate best practice and ensure that this is communicated clearly and acted upon effectively.
  • Work actively with Staff and stakeholders to ensure that the information governance processes meet best practice.

This is not an exhaustive list, Please see the attached Job Description and Person Specification for more information on the role requirements and duties.

Person Specification

Qualifications

Essential

  • Degree level education or equivalent or previous relevant experience

Desirable

  • Evidence of further education in Information Governance, Information Management etc.
  • Evidence of accredited training in GDPR

Skills

Essential

  • Secretariat support
  • Report writing

Experience

Essential

  • Broad awareness of confidentiality and privacy issues
  • Knowledge and understanding of Caldicott principles
  • Knowledge of administrative procedures
  • Project management or information analysis
  • Demonstrated experience of co-ordinating projects in complex and challenging environments

Skills

Essential

  • Excellent writing skills
  • Ability to gather, analyse and report on data and information
  • Deliver training to wide range of audiences

Desirable

  • Ability to create engaging training content

Experience

Essential

  • Evidence of continuing professional development
  • Advanced knowledge and experience of Microsoft 365 tools
  • Understanding of the NHS Data Security and Protection Toolkit
  • Understanding of the current NHS environment and the structural changes brought about by the Health and Social Care Act.
  • Awareness of record management principles
  • Awareness or experience of working within a commissioned and client facing environment
  • Manipulating information skills
  • Advanced keyboard skills, use of a range of software

Desirable

  • Experience of Power BI
  • Implementation/delivery of the DSPT

Personal

Essential

  • Collaborative and team approach to work
  • Self-motivated and proactive approach with excellent interpersonal skills
  • Ability to respond to changing deadlines and timescales

Other Requirements

Essential

  • Experience working in governance environment

Desirable

  • Understanding/awareness of Mental Health Trust

Skills

Essential

  • An eye for accuracy and detail
  • Strong and positive communication skills
  • Ability to persuade and motivate
  • Ability to maintain complex document logs
  • Ability to contribute ideas for service improvement and development
  • Excellent time management skills with an ability to prioritise
  • Ability to organise complex schedules of work and diary management
  • Able to manage own workload

Desirable

  • Ability to create documentation for a wide variety of audiences

Person Specification

Qualifications

Essential

  • Degree level education or equivalent or previous relevant experience

Desirable

  • Evidence of further education in Information Governance, Information Management etc.
  • Evidence of accredited training in GDPR

Skills

Essential

  • Secretariat support
  • Report writing

Experience

Essential

  • Broad awareness of confidentiality and privacy issues
  • Knowledge and understanding of Caldicott principles
  • Knowledge of administrative procedures
  • Project management or information analysis
  • Demonstrated experience of co-ordinating projects in complex and challenging environments

Skills

Essential

  • Excellent writing skills
  • Ability to gather, analyse and report on data and information
  • Deliver training to wide range of audiences

Desirable

  • Ability to create engaging training content

Experience

Essential

  • Evidence of continuing professional development
  • Advanced knowledge and experience of Microsoft 365 tools
  • Understanding of the NHS Data Security and Protection Toolkit
  • Understanding of the current NHS environment and the structural changes brought about by the Health and Social Care Act.
  • Awareness of record management principles
  • Awareness or experience of working within a commissioned and client facing environment
  • Manipulating information skills
  • Advanced keyboard skills, use of a range of software

Desirable

  • Experience of Power BI
  • Implementation/delivery of the DSPT

Personal

Essential

  • Collaborative and team approach to work
  • Self-motivated and proactive approach with excellent interpersonal skills
  • Ability to respond to changing deadlines and timescales

Other Requirements

Essential

  • Experience working in governance environment

Desirable

  • Understanding/awareness of Mental Health Trust

Skills

Essential

  • An eye for accuracy and detail
  • Strong and positive communication skills
  • Ability to persuade and motivate
  • Ability to maintain complex document logs
  • Ability to contribute ideas for service improvement and development
  • Excellent time management skills with an ability to prioritise
  • Ability to organise complex schedules of work and diary management
  • Able to manage own workload

Desirable

  • Ability to create documentation for a wide variety of audiences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).


Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London NHS Foundation Trust

Address

St Pancras Hospital

4 St Pancras Way, London, NW1 0PE

London

NW1 0PE

United Kingdom

Employer’s website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North London NHS Foundation Trust

Address

St Pancras Hospital

4 St Pancras Way, London, NW1 0PE

London

NW1 0PE

United Kingdom

Employer’s website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Job Overview

  • ID: 4526
  • Date Posted:
  • Location:
  • Job Title: Subject Access Request (SAR) and Freedom of Information (FOI) Lead Job at London
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