Academic Administrator Job at Moreton-In-Marsh, England, United Kingdom Full Time

🚨 We’re Hiring | Learner Experience Administrator

Are you an experienced administrator with excellent organisational skills and a passion for delivering exceptional customer and learner experiences? We’re looking for a Learner Experience Administrator to join our Academic Services team.

This role supports learners throughout their full learning journey — from enrolment and induction through to course completion and certification. You’ll be the key point of contact, ensuring learners receive timely, professional, and supportive service throughout.

Please note: Experience in Planning or Accommodation is not required. We are looking for candidates with strong administrative experience, excellent communication skills, and a proactive approach.

Key Responsibilities

• Support learner enrolment, registration, and induction processes
• Coordinate learner communications and pre-course preparation
• Register learners with awarding organisations and monitor progress
• Support delegates before and after training to achieve successful outcomes
• Assist with learner submissions and portfolio completion
• Maintain learner records and manage administrative processes accurately
• Respond to learner enquiries within agreed service levels
• Deliver an outstanding learner and customer experience
• Collaborate with internal teams to ensure a seamless learner journey
• Support safeguarding responsibilities throughout the learner lifecycle

What We’re Looking For

✔ Strong administrative experience in a fast-paced environment

✔ Excellent organisation and attention to detail

✔ Outstanding communication and customer service skills

✔ Confident user of Microsoft Office (including Excel) and digital systems

✔ Ability to manage multiple priorities and work proactively

✔ Experience within education, training, learner support, or customer service environments is beneficial but not essential

✔ Understanding of safeguarding and SEND support is advantageous

You’ll Succeed If You:

• Are learner and customer focused
• Build positive working relationships
• Take ownership and solve problems effectively
• Enjoy creating a positive and supportive experience for others

If you’re a strong administrator who enjoys supporting people and delivering high-quality service, we’d love to hear from you.

📩 Apply now or contact us for more information.