Business Support Administrator – Grange University Hospital Job at Cwmbrân, Wales, United Kingdom Full Time NEW

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit – Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

We are looking for a motivated, organised and customer‑focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at the Grange University Hospital in Cwmbran providing a professional front‑of‑house and administrative service to the Estates & Facilities division.

Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?

In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative function that keep our hospital sites operating efficiently.

This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.

You will be part of a supportive team committed to delivering a high‑quality service to patients and colleagues across the Health Board.

The hours are 12 per week to be worked as part of a 4 week rota which consists of 7:00am – 7:30pm and 7:00pm – 7:30am.

Main duties of the job

Key Responsibilities

In this role, you will:

• Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
• Use Health Board systems to check patients in, issue follow‑up appointments, and print outcome letters.
• Handle telephone and face‑to‑face enquiries, providing accurate information or redirecting as appropriate
• Use Micrrosoft packages such as outlook, word and excel to input and update information
• Provide general administrative support including photocopying, scanning, filing and daily record‑keeping.
• Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
• Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
• Support new staff through on the‑job training.
• Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
• Collect, reconcile and bank retail takings and petty cash.
• Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
• Complete cash and deposit sheets and liaise with the ABUHB Treasury team
• Report maintenance issues to Estates or contractors.
• Ensure keys, lost property and patient items are securely recorded and managed.
• Support service improvements by contributing ideas and helping implement changes.
• Take an active role in maintaining a high‑quality, patient‑focused service.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

• Good general level of education Maths & English A-C
• Knowledge of administrative systems, clerical/office procedures, data input acquired through on-the-job training
• Computer literate
• Good keyboard skills
• Knowledge of Microsoft 365

Desirable criteria

• Knowledge of financial Standard operating procedures
• Knowledge of Health Board systems such as clinical workstation
• ECDL

Experience

Essential criteria

• Experience of working in an NHS organisation
• Experience using Microsoft 365
• Customer service experience

Desirable criteria

• Experience of working in Administration function

Skills and attributes

Essential criteria

• Methodical approach to work
• Good numeracy skills
• Good organisational skills
• Attention to detail
• Ability to interact with other disciplines
• Ability to work under pressure
• Desire to learn and develop in the role
• Able to work on own initiative
• Ability to prioritise own tasks
• Team Player
• Excellent interpersonal skills
• Flexible to the needs of the service
• Able to work to timescales
• Commitment to achieving quality standard of work
• Aware of security and confidentiality
• Follow & implement standard operating procedures

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh