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Healthcare

Clerical Admin Assistant Job at Stoke-on-Trent Full Time

Job summary

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Main duties of the job

The post holder will be required to assist in the delivery of a comprehensive administrative service to support nursing staff within the Breast department.

An exciting opportunity has arisen for an Clerical Administration Assistant based at UHNM , Breast Care Department for both Stoke and County site. The role is to support the BCN team and the Breast Navigators to provide an efficient, comprehensive service. You will ensure that patients are supported efficiently throughout their pathway.

The Post holder will be responsible for the administration of nurse led clinics and day case lists which includes booking of appointments, preparation of nursing notes and patient information packs, booking in and out of clinics and running day case lists.

The post holder will also be responsible for coordinating the BCN Teams contribution to the twice weekly Breast MDT meetings to ensure cancer targets are maintained.

The BCN team can receive up to 25 helpline calls per day from patients, carers and professionals. The post holder will be directly interacting with patients on a daily basis both face to face and triaging helpline calls and providing appropriate responses to simple enquiries.

The post holder will also be responsible for communicating information, both written and verbal with patients, staff and carers, and this will require tact and diplomacy.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Details

Date posted

11 June 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

205-7867007-B

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG

United Kingdom

Job description

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.


Job description

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Qualifications

Essential

  • Good general education to include GCSE or equivalent in English and Mathematics

Desirable

  • NVQ2/RSA2 word processing or equivalent

Experience

Essential

  • Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
  • Experience of telephone communication with a wide range of individuals and organisations
  • Experience of working with patients and/or customers

Desirable

  • Relevant experience in a similar administrative role within the NHS
  • Experience of working with CareFlow, iPortal and Choose and Book
  • Experience of working in an Acute Trust

Knowledge and Skills

Essential

  • Knowledge of Microsoft Office package.

Person Specification

Qualifications

Essential

  • Good general education to include GCSE or equivalent in English and Mathematics

Desirable

  • NVQ2/RSA2 word processing or equivalent

Experience

Essential

  • Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
  • Experience of telephone communication with a wide range of individuals and organisations
  • Experience of working with patients and/or customers

Desirable

  • Relevant experience in a similar administrative role within the NHS
  • Experience of working with CareFlow, iPortal and Choose and Book
  • Experience of working in an Acute Trust

Knowledge and Skills

Essential

  • Knowledge of Microsoft Office package.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).


Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG

United Kingdom

Employer’s website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG

United Kingdom

Employer’s website

https://www.uhnm.nhs.uk (Opens in a new tab)

Job Overview

  • ID: 3564
  • Date Posted:
  • Location:
  • Job Title: Clerical Admin Assistant Job at Stoke-on-Trent
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