Credit Controller Job at Cardiff, South Glamorgan Full Time

Credit Controller

Location: Hybrid
Salary: Competitive

About the Role

Robert Half are excited to be working with well-established and fast-growing business who are seeking a Credit Controller to join its finance team. With a strong presence across the UK and Ireland, the organisation is built on a collaborative network of regional offices, delivering trusted support to SMEs.

This role plays a key part in managing customer accounts, driving timely collections, and reducing exposure to bad debt while maintaining strong client relationships.

Key Responsibilities

Credit Control Management

• Monitor outstanding balances and ensure timely collection of overdue payments
• Maintain accurate and up-to-date customer account records

Debt Collection

• Chase overdue invoices via phone, email, and written correspondence
• Negotiate payment plans where required
• Escalate accounts where necessary, working alongside legal representatives
• Ensure all activity aligns with agreed payment terms and internal policies

Account Reconciliation & Receipting

• Allocate incoming payments and reconcile customer accounts
• Investigate and resolve discrepancies or queries efficiently

Reporting

• Support the production of weekly and monthly reports on aged debt, cash flow, and risk
• Provide insight into customer payment trends and credit exposure

Collaboration

• Work closely with internal stakeholders to resolve account queries
• Liaise with finance teams to ensure accurate billing and invoicing processes

Compliance

• Adhere to internal credit control policies and procedures
• Ensure compliance with relevant regulations and best practice in debt recovery

Key Requirements

• Proven experience within Credit Control or a similar role
• Strong understanding of credit management and collections processes
• Excellent communication and negotiation skills
• Ability to manage difficult conversations professionally
• Strong organisational and time management skills
• Competent in MS Office, particularly Excel, and accounting systems

Personal Attributes

• High attention to detail and accuracy
• Strong problem-solving ability
• Able to work both independently and as part of a team
• Customer-focused, with a relationship-led approach

Benefits

• Competitive salary and hybrid working model
• 25 days annual leave plus bank holidays
• Option to buy additional annual leave
• Christmas shutdown (subject to business needs)
• Pension scheme and life assurance
• Enhanced family leave and sick pay
• Employee Assistance Programme (24/7 support)
• Access to corporate discounts platform
• Flexible benefits including health, dental, cycle to work and more

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: