Credit Controller Job at Manchester, Lancashire Full Time

Credit Controller – Student Properties

Location: Manchester, Ardwick (office Based)

Duration: Permanent, full time

Salary: £28,000 to £30,000 per annum

Who are we?

MCR Property Group is a leading real estate investment and development company with a diverse portfolio of residential, commercial, and industrial properties. We are committed to delivering exceptional value and quality to our clients and tenants. As we continue to grow, we are seeking a highly motivated and detail-oriented operational, support and commercial staff.

About the role

We are looking for an experienced Credit Controller with a skillset to manage the credit control function within our student division. In this role, you will be responsible for ensuring the timely collection of outstanding rent and fees from our student tenants, maintaining accurate records, and resolving any payment discrepancies. The ideal candidate will have a strong background in credit control, excellent communication skills, and a commitment to maintaining positive tenant relationships.

As part of our credit control team, you will monitor student accounts to ensure timely payment of rent and fees. You will communicate with students regarding outstanding balances and payment schedules, and review and analyse tenant payment histories and identify trends or issues.

You will implement effective debt collection strategies to minimize arrears and make regular phone calls to tenants who are in arrears. Sending reminders, statements, and notices to tenants with overdue accounts will be part of your tenant portfolio management. You will also need to initiate legal actions or escalate cases to collection agencies when necessary.

Maintaining accurate and up-to-date records of tenant accounts, payments, and correspondence is paramount, and you will be proficient in record keeping, and you will also prepare regular reports on the status of tenant accounts for management review.

Communication is key. By responding promptly to tenant inquiries related to their accounts, you will gain trust and rapport with tenants. This will make your role easier to manage. You will provide clear and courteous explanations of billing and payment matters, and have the skills and knowledge to negotiate and establish payment plans with tenants as needed.

What you will need

A relevant qualification in Finance, Accounting within a property arena preferred, or proven experience in property credit control or a similar role. Some knowledge of property management software and financial systems. Training will be provided on our proprietary software. Good experience working with Microsoft Office suite, with the ability to work independently and as part of a team.

Key Skills and Expertise:

Credit Control expertise

Microsoft Office suite

Excellent communication with a pleasant phone manner

Stakeholder management

Confident, articulate and good negotiation skills

Any knowledge of StarRez, or similar (highly beneficial)

CICM (Chartered Institute of Credit Management) or similar qualification in Finance, Accounting (preferred)

Expertise within a student environment (desirable)

Any language skills in Chinese (Mandarin, Cantonese, etc.) or Indian (Hindi, Punjabi, Gujarati, Kashmiri, etc.) (highly beneficial)

Benefits:

• Salary of £33,000 to £35,000 per annum
• Pension
• 23 days’ annual leave (increasing by 1 day per year of service up to a maximum of 25 days), plus all statutory bank holidays and your birthday off as an additional paid day of leave to celebrate.
• Professional development opportunities
• Free Gym Access