Full job description

Company Description

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

As part of our team you can have:

Employee benefit card offering discounted rates at Accor worldwide up to 30% off
Free Bonus Breaks Voucher (complimentary stays in UK)
Complimentary meals on duty and uniforms.
28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
Friends & Family Rates
Eye Test Vouchers
Learning programs through our Academies
Cycle to work scheme
Employee VivUp program with direct access to GP, high street discounts and many more
Work based Pension

Job Description

Provide efficient guest registration, check-in, and check-out services.
Maintain accurate guest accounts and offer helpful, precise information.
Handle guest requests promptly, courteously, and efficiently throughout their stay.
Lead by example in delivering exceptional customer service.
Ensure smooth communication between guests and hotel departments.
Handle incoming calls professionally, transferring them as needed.
Follow strict security procedures to protect guest confidentiality and safety.
Ensure secure handling of room keys, guest data, and credit card transactions.
Manage reservations with accuracy and efficiency.
Maximize sales opportunities through effective guest interactions.
Maintain accurate documentation of guest messages and internal communications.
Ensure guest and hotel accounts are correctly updated with all charges.
Keep all equipment in good working condition and used appropriately.
Assist the Food & Beverage department when needed.
Follow fire and evacuation protocols.
Perform additional tasks as assigned by management.
Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
Continuously strive for total customer satisfaction through proactive service.

Qualifications

n/a

Additional Information

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
To ensure you can best welcome and care for our guests you will need to be fluent in English.

If you feel you are the right candidate for the role as our Front Office Team Member , please click ‘apply’ now! We’d love to hear from you!

Front Office Team Member Job at Hayes Full Time NEW