JOB DESCRIPTION

MEDICAL RECEPTIONIST WEST LINTON HEALTH CENTRE

POST: Medical Receptionist

RESPONSIBLE TO: Lynne Nicol, Practice Manager

RATE OF PAY: NHS Agenda for Change pay scales (depending on

experience)

HOURS: 16 per week + overtime

SPECIAL REQUIREMENTS OF THE POST

Ability to use own judgment, resourcefulness and be able to work under pressure without direct supervision.

To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and our patients.

Ability to cover holidays and sickness/over time.

There will be mandatory training such as CPR annually. As we are a small Practice there may be times when you are assisting in an emergency.

MAIN DUTIES AND RESPONSIBILITIES

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

• To work within the Data Entry team to assist and learn administration duties within this specific team

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt, appropriate delivery.

• Action repeat prescription requests.

• Accept and dispatch samples to hospital laboratory.

• Enter information to patient’s electronic record as required.

• Process results and letters electronically.

Registering new patients

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

For more information on the post, please contact 01968 660808.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.