Night Receptionist Job at Manchester Full Time

We’re Hiring: Night Receptionist

Ensure every guest feels welcome and secure while delivering exceptional service through the night at Holiday Inn Manchester City Centre.

If you enjoy providing a warm, professional welcome, handling guest enquiries, and keeping operations running smoothly, you’ll feel right at home with us.

We’re a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we’re looking for a Night Receptionist to support our guests and hotel operations during the night shift.

What You’ll Do

Guest Services Reception

• Greet and assist guests arriving late or departing early
• Handle check-ins, check-outs, and reservations efficiently
• Respond to guest enquiries with warmth and professionalism

Night Operations Security

• Monitor hotel safety and security throughout the night
• Ensure all areas are secure and report any incidents promptly
• Support Operations by assisting with night audits and reporting

Administration Accuracy

• Maintain accurate guest records and reservations
• Process payments, invoices, and other administrative tasks
• Communicate important information to the daytime team to ensure smooth handovers

What You’ll Bring

• Experience in hotel reception, customer service, or a similar role
• Excellent communication skills with a friendly, approachable manner
• Strong organisational skills and attention to detail
• A proactive, problem-solving approach with a focus on guest satisfaction

What You Get

• Discounts across retail, restaurants entertainment
• Free onsite gym + online fitness portal
• Global IHG Friends Family hotel discounts
• Meals provided on duty
• Opportunities for development and career progression
• Recognition and incentive schemes

If you’re reliable, enthusiastic, and ready to support our guests and hotel operations through the night, we’d love to hear from you.

The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events.