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Administrative & Support
Onboarding Administrator Job at London Full Time
Full job description
About the job
Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.
Role Details
Role: Onboarding Administrator
Location: 5 days a week – London, White City
About the Role
You’ll spend your day verifying new merchant deals — ensuring that we onboard accurately first time, ultimately giving our customers a great first impression. If a process wasn’t followed or data is incomplete, you’ll catch it.
This is focused, deep-work admin that rewards pattern recognition. You’ll be comfortable handling high volumes as we expand — 20 to 50 deals a day on average. The work suits people who genuinely find satisfaction in spotting what others miss and in getting through a long list cleanly.
You’ll spend very little time on the phone with customers or in meetings. It’s a role that allows for focus and flow rather than rapidly switching context.
Responsibilities
- Review 20–50 merchant onboarding cases daily
- Cross-check details across our CRM, signed contracts, and external registries (Companies House and similar)
- Flag inconsistencies, missing information, or anything that doesn’t add up
- Keep records clean, tidy, and audit-ready
- Spot patterns — if the same issue keeps appearing, surface it so we can fix the upstream process
- Work to a daily volume target without sacrificing accuracy
Skills & Attributes
- Genuinely meticulous attention to detail — you’re the person who notices the typo nobody else does
- Ability to stay focused on repetitive work for hours at a time without losing accuracy
- Strong pattern recognition — you’ll quickly learn what a clean file looks like and spot what doesn’t fit
- Comfortable working independently on a queue, with your own pace and rhythm
- Calm, methodical temperament — this role rewards consistency over speed-bursts
- Confident with screens and digital tools (we’ll train you on ours)
Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans — We bring energy to our work and create teams people enjoy being part of.
No Assholes — We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It — Everyone takes responsibility and manages their work like it’s their own business.
Start With No — We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.
The Best Argument Wins — Titles don’t decide outcomes. We debate openly to reach the best decisions.
Background & Requirements
- Fluent in English
- Right to work in the UK (visa sponsorship is not available for this role)
- Able to work from our White City office 5 days a week
Hiring Process
Application Review— Our Talent Team reviews your CV to assess experience and potential fit.
Talent Team Call (20–30 minutes)— A conversation to understand your background and discuss what motivates you.
- 1:1 Microsoft Teams interview with Manager
Offer— Successful candidates receive a fast turnaround to offer.
About us
Welcome to Flatpay!
Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.
Today, we are one of the fastest-growing fintech companies out of the Nordics – and Denmark’s fastest unicorn!
Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.
What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client’s evolving needs.
Let’s shape the future of merchants together!