Project Administrator Job at Dudley, West Midlands Full Time NEW

About the Client

• Our Client is a well-established specialist within the passive fire protection industry with decades of experience delivering compliant safety solutions.
• They provide end-to-end services including surveying, design, installation, and ongoing maintenance.
• Their reputation has been built on quality, compliance, attention to detail, and delivering projects that exceed customer expectations.
• Working across social housing, local authority, and housing association environments, they are recognised for their commitment to safety, reliability, and customer service.

Roles/Responsibilities

• Provide day-to-day administrative support to the Contracts Manager and wider project delivery team.
• Process client work orders and maintain accurate project records.
• Create, develop, and maintain project schedules and trackers.
• Coordinate appointments and maintain liaison with residents.
• Schedule works and communicate effectively with clients and stakeholders.
• Produce summary reports following surveys and project milestones.
• Ensure site teams receive accurate information in a timely manner.
• Act as a key point of contact for internal teams and clients regarding project updates and changes.
• Communicate project deadlines, progress updates, and requirements to customers, suppliers, subcontractors, and colleagues.
• Maintain project documentation including purchase orders, agreements, and correspondence.
• Monitor company compliance documentation, accreditations, policies, and contractor management requirements.
• Liaise with internal departments, subcontractors, and clients to proactively resolve project challenges.
• Generate and process project completion packs for submission to clients.
• Support the installation and management teams with additional administrative duties as required.
• Deliver a consistently high standard of customer service while upholding company values.

Qualifications

• Previous experience in a Project Administrator, Office Administrator, or similar role.
• Experience supporting engineers, including scheduling, work progression, and daily coordination.
• Knowledge of Housing Association, Social Housing, or Local Authority contracts.
• Familiarity with Passive Fire Protection works, including fire doors, fire stopping, compartmentation, or containment.
• Educated to A-Level standard in English and Maths.
• Experience working within a fast-paced project environment.
• Advanced proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Strong verbal and written communication skills.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Self-motivated, dependable, and proactive approach to work.
• Strong interpersonal skills with the ability to build positive relationships with stakeholders.
• Ability to handle confidential information with discretion and professionalism.

Benefits

• Competitive salary of 30,000 per annum.
• 21 days annual leave plus Bank Holidays.
• Additional annual leave entitlement based on length of service (up to 3 extra days).
• Company pension scheme.
• Free on-site parking.
• Company social events and team activities.
• Opportunity to join a respected and growing specialist organisation.