Scheduler/booking clerk Job at Newport, Wales, United Kingdom Full Time NEW

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit – Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

The post-holder will be expected to provide a service to all Dermatology clinics within the Health Board. Manage clinics and delegate appropriate work to telephone booking clerks to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of Dermatology outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries as this will become a multi-skilled role; the post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments.

Main duties of the job

The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy, monitoring waiting lists & cancellations and co- ordinating the utilisation of clinic slots.

The ability to prioritise your work and be highly organised is paramount to this post as is excellent interpersonal communication skills, which includes a friendly telephone manner, whilst also providing a professional, sensitive manner and maintaining confidentiality at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Essential and desirable

Essential criteria

• Computer Literate
• Evidence of continuous professional development
• NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience.
• Able to follow instructions
• Understanding of team working ethos
• Numerate and Literate
• Detailed knowledge of WPAS
• Knowledge of CWS
• Knowledge of how to plan and prioritise

Desirable criteria

• Business administration level 3
• Ability to speak Welsh
• Customer Service Training
• Understanding of Health Board policies and procedures including HR
• Knowledge of Welsh Government guidelines
• Knowledge of Administration Processes

Qualifications, Experience, Knowledge

Essential criteria

• Excellent organisational and time management skills

Desirable criteria

• Professional attitude with a commitment to confidentiality